CRM-System Quick Sales – this is a perfect information system, which provides automation of client-oriented approach of the organization. It supports all the principles of the company's customer-oriented, and has for this, among other things, such as components of the Contact management (Contact Management) and Activity management (Customer Interaction Management). In this article I would like to try to understand, so who are these contacts and who modern understanding of a client for the company. I really liked the story, Paul Greenberg, about how he worked at ibm in the early 1990's. He was a little puzzled as to how departments designated to each other. If a department to work on Division 2, the charges will apply and spending at the expense of 2. Employees of the department a while called the process of calculation of internal "customers". Then he was unaware of how customers may be employees of the same company, even if they work in different divisions.
Do not they colleagues, friends, etc Nothing like that. They were (and are) clients, even if they are colleagues and friends. Perhaps it is a trifle, importance, perhaps, only for the convenience of accounting, but they are customers. Why? Because the service was provided in exchange for some sort of counter-reward. In addition, the contracting department was entitled to a competitive selection of artist, both among internal departments and to external consulting firms. You can compete both inside and outside! This led me to understand what is happening with the concept of "client." Once I draw the line between what is now called the "client" in the scheme of enterprise customer (B2C – business-to-consumer), and "client" (Client) in the scheme of enterprise-business (B2B – business-to-business), in other words, at the store – the buyers, the company – customers.