Tag: consulting

The future of business training is absolutely predictable, if only we find the courage to admit that everything in the world is subject to the same laws of development and no one market can not exist by itself. Additional information at stocks supports this article. Looking back around, and seeing how the market is the market, the industry for the industry, you know that sooner or later it will affect training, coaches and everyone who has this anything to do attitude. ontent=headlines&sid=5b0231252ddf9c12eae9abe5’>Jim Crane). Arup Sandra Akmansoy may find this interesting as well. Irreversible changes have already occurred in the movie, music, book printing, everywhere all the transition to electronic format, it radically changes the structure of markets and the role of the participants. Maybe, in Russia it will happen a little later than in Europe or America, but this does not mean that it able to stay in the old format. Even just a few years ago, training was called pro-Western phenomenon and treated it cautiously, but now speaking about them, use the terms – "traditional training" or "Classical training". Whether we like it or not, but distance education is strongly to press full-time, and therefore the training. The software is constantly being improved, are more and more devices education which are the most interactive and accessible: video trainings, webinars, web conferencing, blogs, wikis, etc. Just people have the habit to use electronic media, or anyone not afraid of e-books, tests and games. Therefore, provocation of growth in 2006 decided to begin work on an innovative training program for business coaches, thereby creating a new market – the distance learning instructors.

CRM-System Quick Sales – this is a perfect information system, which provides automation of client-oriented approach of the organization. It supports all the principles of the company's customer-oriented, and has for this, among other things, such as components of the Contact management (Contact Management) and Activity management (Customer Interaction Management). In this article I would like to try to understand, so who are these contacts and who modern understanding of a client for the company. I really liked the story, Paul Greenberg, about how he worked at ibm in the early 1990's. He was a little puzzled as to how departments designated to each other. If a department to work on Division 2, the charges will apply and spending at the expense of 2. Employees of the department a while called the process of calculation of internal "customers". Then he was unaware of how customers may be employees of the same company, even if they work in different divisions.

Do not they colleagues, friends, etc Nothing like that. They were (and are) clients, even if they are colleagues and friends. Perhaps it is a trifle, importance, perhaps, only for the convenience of accounting, but they are customers. Why? Because the service was provided in exchange for some sort of counter-reward. In addition, the contracting department was entitled to a competitive selection of artist, both among internal departments and to external consulting firms. You can compete both inside and outside! This led me to understand what is happening with the concept of "client." Once I draw the line between what is now called the "client" in the scheme of enterprise customer (B2C – business-to-consumer), and "client" (Client) in the scheme of enterprise-business (B2B – business-to-business), in other words, at the store – the buyers, the company – customers.