Tag: consulting

Business Coaches

The future of business training is absolutely predictable, if only we find the courage to admit that everything in the world is subject to the same laws of development and no one market can not exist by itself. Additional information at stocks supports this article. Looking back around, and seeing how the market is the market, the industry for the industry, you know that sooner or later it will affect training, coaches and everyone who has this anything to do attitude. ontent=headlines&sid=5b0231252ddf9c12eae9abe5’>Jim Crane). Arup Sandra Akmansoy may find this interesting as well. Irreversible changes have already occurred in the movie, music, book printing, everywhere all the transition to electronic format, it radically changes the structure of markets and the role of the participants. Maybe, in Russia it will happen a little later than in Europe or America, but this does not mean that it able to stay in the old format. Even just a few years ago, training was called pro-Western phenomenon and treated it cautiously, but now speaking about them, use the terms – "traditional training" or "Classical training". Whether we like it or not, but distance education is strongly to press full-time, and therefore the training. The software is constantly being improved, are more and more devices education which are the most interactive and accessible: video trainings, webinars, web conferencing, blogs, wikis, etc. Just people have the habit to use electronic media, or anyone not afraid of e-books, tests and games. Therefore, provocation of growth in 2006 decided to begin work on an innovative training program for business coaches, thereby creating a new market – the distance learning instructors.

Training Programs

There is one very important point in this area that I want to draw your attention. We, the training program on "5 reasons for the low income "train leaders of skill to solve problems by staff. In any case, to direct the minds of employees to find solutions to the problems of the company. Just make it so that employees think about how to find a solution for problems existing in the company. And when the head begins to use the skills we taught him, he meets with such a situation: – He sees the problem and formulate it as a problem for which you want to find a solution – he staff collects and "voiced" the task before them – He asks, "Who thinks that this is impossible, and why?" – He listens to all the "impossible" and offers evidence that the difficulty is always a good thing that employees of it said. In a question-answer forum altavista was the first to reply.

– He recalls that the solution to this problem (which he set) will reach the common goals and lead to new developments. In any case, we need to solve it and he (the leader) expect it all – He asks, which employees have a solution and here is there is some trap! In answer to his question staff faithfully look at him in silence. Under most conditions Energy Capital Partners would agree. Pause. Long silence. Then the head starts to feel embarrassed.

And it can be understood. and it begins to seem that no one wants him to answer. After all, people are silent.

Interaction Management

CRM-System Quick Sales – this is a perfect information system, which provides automation of client-oriented approach of the organization. It supports all the principles of the company's customer-oriented, and has for this, among other things, such as components of the Contact management (Contact Management) and Activity management (Customer Interaction Management). In this article I would like to try to understand, so who are these contacts and who modern understanding of a client for the company. I really liked the story, Paul Greenberg, about how he worked at ibm in the early 1990's. He was a little puzzled as to how departments designated to each other. If a department to work on Division 2, the charges will apply and spending at the expense of 2. Employees of the department a while called the process of calculation of internal "customers". Then he was unaware of how customers may be employees of the same company, even if they work in different divisions.

Do not they colleagues, friends, etc Nothing like that. They were (and are) clients, even if they are colleagues and friends. Perhaps it is a trifle, importance, perhaps, only for the convenience of accounting, but they are customers. Why? Because the service was provided in exchange for some sort of counter-reward. In addition, the contracting department was entitled to a competitive selection of artist, both among internal departments and to external consulting firms. You can compete both inside and outside! This led me to understand what is happening with the concept of "client." Once I draw the line between what is now called the "client" in the scheme of enterprise customer (B2C – business-to-consumer), and "client" (Client) in the scheme of enterprise-business (B2B – business-to-business), in other words, at the store – the buyers, the company – customers.

CRM Systems

The degree of resistance of both can be reduced by active negotiation, as well as statement of current issues and discuss ways to solve them. The optimum situation is one in which the CRM-system allows employees to share valuable information, not limiting their decisions, and is tool to facilitate the work. Risks arising from the implementation of the CRM-system Implementation CRM-system is always associated with certain risks. The competent manager should be able to identify these risks, assess them and address the best way. In respect of risks with low probability of occurrence of a sufficient measure is to monitor, but the risks to the project results should be possible to reduce or eliminate.

Risks usually classified according to their effect on the outcome of the project, as well as the degree of probability of occurrence of the high and low. One of the main problems CRM-projects is that, despite the successful launch, CRM-system in the degree or another is not taken by employees who are beginning to sabotage its use. Even in a situation where the company already has undertaken certain measures to restructure the management system for strengthening the role of the embedded CRM-system, the results of CRM-project may be irrelevant and not up to expectations. And the obvious reasons for this circumstance can not be determined, but staff will constantly talk about CRM-system deficiencies that impede the work with her. The company's management, however, must be able to cope with this most complex task and do everything to restore CRM-system, its original role.